start77Privacy Policy

This page describes what data we collect when you use start77 and how we keep that information protected. We at start77 collect your personal information only to operate our platform, process deposits and withdrawals, verify your identity, and comply with applicable gaming regulations. We do not sell your data to third parties. All data we hold is encrypted and stored on secure servers subject to standard industry protection measures.

When you register on start77, we collect your email address, phone number, legal name, date of birth, and address. During KYC verification, we request your national ID, passport, or driver's license, plus proof of address (utility bill, bank statement). We retain these documents for the duration of your account and for seven years after account closure to comply with anti-money-laundering regulations. We may also collect transaction history, IP address logs, and device information to detect fraud and prevent unauthorized access.

Our privacy practices align with data protection standards applicable to online gaming operators. If you have questions about how we handle your data, how long we retain it, or your rights to access or delete your information, contact our support team via email or live chat. We respond to data access requests within 14 days.

What Data We Collect and How We Use It on start77

We at start77 collect several categories of information to operate our platform safely. Your account data includes email, password (encrypted), phone number, legal name, date of birth, nationality, and residential address. We use this information to create your account, reset your password, send account notifications, and verify your identity during KYC. We also collect financial information—your deposit and withdrawal history, payment method details (last four digits of bank accounts or e-wallet IDs), and transaction amounts—to process payments and comply with financial regulations.

We collect gameplay data including your bet amounts, game selections, session timestamps, and game outcomes. This data helps us calculate your weekly cashback, track your tier progression, and identify technical errors or disputes. We also log your IP address, device type, browser version, and approximate location (city-level, not street-level) to detect suspicious activity, prevent account takeover, and comply with regional access restrictions. If you access start77 from a jurisdiction where online gaming is prohibited, our systems detect this and may restrict or close your account.

Our data retention and deletion practices

We retain your account data (email, name, phone, address) for the duration your account is active. If you request account closure, we keep your data for seven years to comply with anti-money-laundering and tax regulations. During this retention period, we do not use your data for marketing or gameplay purposes; we access it only if legally required. After seven years, your personal data is permanently deleted from our active systems, though we may retain anonymized transaction summaries for statistical or audit purposes.

Your gameplay history is retained for 10 years to settle disputes and comply with gaming audits. KYC documents (ID, proof of address) are retained for 10 years. If you request deletion of your account before the retention window expires, we anonymize your data rather than permanently delete it; this ensures we can still investigate disputes or respond to regulatory requests. You may request a copy of all your personal data on start77 by contacting our support team; we provide this within 14 days.

Third-party processors and data sharing

We use third-party service providers to operate start77. Our payment processor handles deposit and withdrawal transactions via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Our hosting provider stores our servers in data centres; your data may be stored outside Indonesia. Our email service provider sends account notifications and promotional messages. Our identity verification partner processes your KYC documents and confirms you are not on sanctions lists or account controls databases.

We share only the minimum data necessary with each processor—for example, we give our payment processor your payment method and transaction amounts, but not your full ID. We do not give your data to marketing agencies, data brokers, or advertisers. If we are required to disclose your data by court order, government agency, or law enforcement, we comply with that legal requirement. We may also share anonymized, aggregated data (e.g., "tens of thousands of active users in Jakarta" or "average session duration") for statistical reporting.

Your Rights and Our Security Measures on start77

We at start77 protect your data using standard industry security measures. All data transmitted between your device and our servers is encrypted using TLS 1.3 (transport layer security). Your passwords are hashed and salted; we never store your password in plaintext. We enable two-factor authentication (2FA) so you can add an extra layer of security to your account. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we detect a data breach, we notify affected users within 24 hours and advise you of the steps to protect your account.

You have the right to access, correct, or delete your personal data on start77. To exercise these rights, log into your account dashboard and update your profile information directly, or contact our support team to request access to all data we hold about you. We provide your data in a portable, machine-readable format (typically CSV or JSON). You also have the right to object to certain data processing—for example, you may opt out of promotional emails by updating your account notification preferences. Opting out of promotional emails does not affect account notifications about your account security or legal obligations.

Jurisdiction and international data transfer

Our servers may be located outside Indonesia. When you use start77, your data may be transferred to and stored in data centres in Singapore, Malaysia, or other countries. These international data transfers are subject to standard data protection contracts that ensure your data remains secure and confidential. Your data is protected by the same encryption and access controls regardless of where it is physically stored.

We comply with gaming regulations in the jurisdictions where we operate. If you use start77 from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is subject to the data protection and gaming laws of your jurisdiction. If local laws require us to share your data with gaming regulators or law enforcement, we comply. You remain responsible for verifying that your use of start77 complies with your local laws.

Contact us about your privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe your data has been misused, contact our support team. We accept privacy inquiries via email, live chat, or in-app messaging during business hours. We respond to all privacy requests within 14 days. If you are not satisfied with our response, you may file a complaint with the data protection authority in your jurisdiction.

Your privacy and data security are core commitments on start77. We collect only the data necessary to operate safely and comply with regulations. We do not sell your information, do not share it with marketers, and protect it using industry-standard encryption. If you have any concerns about how we handle your data, our team is available to assist you. Thank you for trusting start77 with your personal information.